From request to delivery
How Ordering Works
Six steps from estimate to delivery. Every run follows the same process — no surprises, no bundled numbers, no guessing what the truck will actually cost.
Step 01 · Request
Submit your estimate request
Drop your material type, approximate tonnage, and job-site address into the form. Add your name and contact info. Takes about 1 minute.
We use the address to calculate the actual haul distance from our source to your site — that's how your delivery cost is determined. No flat fees, no guessing.
Step 02 · Review & Schedule
See your price and schedule online
Your full delivered price appears immediately — material, delivery, and estimated tax all itemized. When you're ready, pick your delivery window and lock in your booking details right in the form.
The schedule step collects your preferred time window, gate codes or access notes, and confirms the material details — everything dispatch needs before rolling a truck.
Step 03 · Confirm
Dispatch confirms — usually within 30 minutes
A Trade Master dispatcher reviews your booking and sends confirmation — usually within 30 minutes during business hours (Mon–Fri, 6:30 AM–3:30 PM).
They verify the material, window, and access details you provided. If anything needs adjusting, they'll reach out. 98% of the time the price you saw is the price you pay.
Step 04 · Locked
Dispatch locks the run
Dispatch confirms the truck, the delivery window, and your site access details. Nothing moves until all three are verified.
Most runs are scheduled same or next business day. If you need it today, call dispatch after submitting — same-day availability depends on route capacity.
Step 05 · Delivery day
Truck rolls — in your confirmed window
The driver heads to your job site in the window dispatch confirmed with you. If anything changes en route, dispatch contacts you directly.
Confirm your site is accessible and the dump location is clear before your window opens. See the delivery prep checklist for what to have ready.
Step 06 · Done
Material lands — dispatch closes the run
Driver delivers and dispatch marks the run complete. Your invoice reflects the two-line breakdown you agreed to: material cost + delivery cost.
If there's any change from the original estimate (rare — only happens when a quarry adjusts pricing day-of), dispatch flags it before the truck is loaded — never after.
Site access
What dispatch needs from you before the truck rolls
A failed delivery costs $250 per run. Most issues are avoidable if you run through this list before your window opens.
Gate access
Make sure whoever has the code or key is available when the truck arrives — or provide the code in your booking notes.
Dump location
Know exactly where you want the material dropped before you schedule. Trucks can't idle while you decide.
Overhead clearance
Check for wires, tree limbs, and structures along the path to the dump spot. Minimum 14 ft clearance required.
Ground stability
The dump area needs to support a loaded truck. Soft or uneven ground can trigger a failed-delivery fee.
Someone on site
Have a point of contact available in your delivery window — even just by phone. Dispatch needs to reach someone if anything comes up.