Resources / Delivery Prep Checklist
Before you order
Delivery Prep Checklist
Getting this right before your truck arrives saves you a $250 failed-delivery fee and keeps the schedule moving. Run through every item the morning of your delivery.
Last updated March 2026
Pre-delivery
Site Readiness Checklist
Gates open and unlockedRequired
Drivers cannot wait on arrival. A locked or inaccessible site triggers a $250 failed-delivery fee — no exceptions.
One dump location identifiedRequired
Know exactly where the material is going before the truck shows up. Need a split drop? Note it during your request so dispatch can approve it.
Stable, level ground at the dump spotRequired
A loaded truck cannot tip on soft, sloped, or uneven ground. If the spot won't support it, pick a different one before the truck arrives.
14 ft minimum overhead clearanceRequired
Measure it. Low branches, power lines, and carport overhangs have all caused problems. The truck and trailer need full vertical clearance to operate.
Phone on and answered that morningRequired
Dispatch and your driver may need to reach you. A missed call can delay or cancel your run. No refund on driver time.
Unusual access noted on the request
Tight turn radius, soft caliche, HOA time restrictions, limited delivery window — flag it early in the notes field. Better to sort it during confirm than at 7 AM.
On-site contact confirmed (if not you)
If someone else is receiving the delivery, make sure they have the same info: gate code, dump location, and a charged phone.
Required items outstanding. Clear these before the truck leaves — a failed delivery costs $250.
Unusual site? Flag it early.
Tight turn radius, soft caliche, HOA time windows, gated communities — put it in the notes field when you submit the estimate request. Dispatch will sort it when they call to confirm. Better to know at noon than at 7 AM when the truck is already rolling.